FAQs
Cancun
(CUN) airport
Answers to the Frequently Asked Questions about Cancun airport (CUN)
What are the terminals, contact information and location?
What are today's scheduled Departures flights?
What are today's scheduled Arrivals flights?
What are the car rental companies that are at the airport?
What services, facilities and Lounges does the airport offer?
What are the transportation services?
Can I sleep at the airport and what hotels are there?
What are the parking options?
Which are the accessibility Services and Facilities?
What airlines serve the airport?
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Answers to frequently asked questions from passengers
How to get from the airport to the hotel zone of Cancun, Playa del Carmen or Tulum?
Shared minibuses are available from the airport to the main hotels in Cancun (USD27.45), Playa del Carmen (USD61.45) and Tulum (USD105.00). They are available 24 hours a day and reservations must be made in advance. The price is per person, so they are usually a good option for single travelers and couples.
What is the cheapest way to get to downtown Cancun, Playa del Carmen or Tulum?
The ADO bus service departs every 20 minutes to the downtown terminal in Cancun (MXN$130.00), Playa del Carmen (MXN$250.00), Tulum (MXN$420.00) and other tourist areas of the Riviera Maya.
Does the airport have currency exchange and banking services?
In addition to a bank, there are several currency exchange counters throughout the facility, as well as ATMs. Keep in mind that the exchange rate inside the airport is very low and ATMs charge high commissions. It is best to change just enough (have USD20.00 bills) or arrive with Mexican pesos.
Is there free Wi-Fi access?
There is free Wi-Fi access for 60 minutes, although the connection and coverage is quite weak.
How to move between terminals?
The airport has 4 terminals (T1, T2, T3, T4), open 24 hours a day and connected by a free shuttle bus, with departures every 20 minutes.
What to do in case of a long layover?
There are many stores and duty-free outlets (24 hours a day), restaurants, bars and cafes (some available 24 hours), mostly in terminals 2 and 3. In turn, the airport has VIP lounges (a couple of them open 24 hours a day) in terminals 2, 3 and 4, which are a great option for a connecting flight, a canceled flight, an early morning check-in or breakfast, buffet food, snacks, drinks and a relaxed atmosphere for rest or work.
What to do in case of lost luggage or belongings?
In case you lose any belongings inside the terminals, you can ask at the airport security office from 9:00 am to 5:00 pm or by phone at Tel +52 998 848 7200 ext. 21253. Only the direct owner of the lost item can make a claim and will be asked specific questions about the lost property.
What are today's scheduled Departures flights?
What are today's scheduled Arrivals flights?
What are the car rental companies that are at the airport?
What services, facilities and Lounges does the airport offer?
What are the transportation services?
Can I sleep at the airport and what hotels are there?
What are the parking options?
Which are the accessibility Services and Facilities?
What airlines serve the airport?
Travel abroad? Get an eSIM
Answers to frequently asked questions from passengers
How to get from the airport to the hotel zone of Cancun, Playa del Carmen or Tulum?
Shared minibuses are available from the airport to the main hotels in Cancun (USD27.45), Playa del Carmen (USD61.45) and Tulum (USD105.00). They are available 24 hours a day and reservations must be made in advance. The price is per person, so they are usually a good option for single travelers and couples.
What is the cheapest way to get to downtown Cancun, Playa del Carmen or Tulum?
The ADO bus service departs every 20 minutes to the downtown terminal in Cancun (MXN$130.00), Playa del Carmen (MXN$250.00), Tulum (MXN$420.00) and other tourist areas of the Riviera Maya.
Does the airport have currency exchange and banking services?
In addition to a bank, there are several currency exchange counters throughout the facility, as well as ATMs. Keep in mind that the exchange rate inside the airport is very low and ATMs charge high commissions. It is best to change just enough (have USD20.00 bills) or arrive with Mexican pesos.
Is there free Wi-Fi access?
There is free Wi-Fi access for 60 minutes, although the connection and coverage is quite weak.
How to move between terminals?
The airport has 4 terminals (T1, T2, T3, T4), open 24 hours a day and connected by a free shuttle bus, with departures every 20 minutes.
What to do in case of a long layover?
There are many stores and duty-free outlets (24 hours a day), restaurants, bars and cafes (some available 24 hours), mostly in terminals 2 and 3. In turn, the airport has VIP lounges (a couple of them open 24 hours a day) in terminals 2, 3 and 4, which are a great option for a connecting flight, a canceled flight, an early morning check-in or breakfast, buffet food, snacks, drinks and a relaxed atmosphere for rest or work.
What to do in case of lost luggage or belongings?
In case you lose any belongings inside the terminals, you can ask at the airport security office from 9:00 am to 5:00 pm or by phone at Tel +52 998 848 7200 ext. 21253. Only the direct owner of the lost item can make a claim and will be asked specific questions about the lost property.
What are today's scheduled Arrivals flights?
What are the car rental companies that are at the airport?
What services, facilities and Lounges does the airport offer?
What are the transportation services?
Can I sleep at the airport and what hotels are there?
What are the parking options?
Which are the accessibility Services and Facilities?
What airlines serve the airport?
Travel abroad? Get an eSIM
Answers to frequently asked questions from passengers
How to get from the airport to the hotel zone of Cancun, Playa del Carmen or Tulum?
Shared minibuses are available from the airport to the main hotels in Cancun (USD27.45), Playa del Carmen (USD61.45) and Tulum (USD105.00). They are available 24 hours a day and reservations must be made in advance. The price is per person, so they are usually a good option for single travelers and couples.
What is the cheapest way to get to downtown Cancun, Playa del Carmen or Tulum?
The ADO bus service departs every 20 minutes to the downtown terminal in Cancun (MXN$130.00), Playa del Carmen (MXN$250.00), Tulum (MXN$420.00) and other tourist areas of the Riviera Maya.
Does the airport have currency exchange and banking services?
In addition to a bank, there are several currency exchange counters throughout the facility, as well as ATMs. Keep in mind that the exchange rate inside the airport is very low and ATMs charge high commissions. It is best to change just enough (have USD20.00 bills) or arrive with Mexican pesos.
Is there free Wi-Fi access?
There is free Wi-Fi access for 60 minutes, although the connection and coverage is quite weak.
How to move between terminals?
The airport has 4 terminals (T1, T2, T3, T4), open 24 hours a day and connected by a free shuttle bus, with departures every 20 minutes.
What to do in case of a long layover?
There are many stores and duty-free outlets (24 hours a day), restaurants, bars and cafes (some available 24 hours), mostly in terminals 2 and 3. In turn, the airport has VIP lounges (a couple of them open 24 hours a day) in terminals 2, 3 and 4, which are a great option for a connecting flight, a canceled flight, an early morning check-in or breakfast, buffet food, snacks, drinks and a relaxed atmosphere for rest or work.
What to do in case of lost luggage or belongings?
In case you lose any belongings inside the terminals, you can ask at the airport security office from 9:00 am to 5:00 pm or by phone at Tel +52 998 848 7200 ext. 21253. Only the direct owner of the lost item can make a claim and will be asked specific questions about the lost property.
Which are the accessibility Services and Facilities?
What airlines serve the airport?
Travel abroad? Get an eSIM
Answers to frequently asked questions from passengers
How to get from the airport to the hotel zone of Cancun, Playa del Carmen or Tulum?
Shared minibuses are available from the airport to the main hotels in Cancun (USD27.45), Playa del Carmen (USD61.45) and Tulum (USD105.00). They are available 24 hours a day and reservations must be made in advance. The price is per person, so they are usually a good option for single travelers and couples.
What is the cheapest way to get to downtown Cancun, Playa del Carmen or Tulum?
The ADO bus service departs every 20 minutes to the downtown terminal in Cancun (MXN$130.00), Playa del Carmen (MXN$250.00), Tulum (MXN$420.00) and other tourist areas of the Riviera Maya.
Does the airport have currency exchange and banking services?
In addition to a bank, there are several currency exchange counters throughout the facility, as well as ATMs. Keep in mind that the exchange rate inside the airport is very low and ATMs charge high commissions. It is best to change just enough (have USD20.00 bills) or arrive with Mexican pesos.
Is there free Wi-Fi access?
There is free Wi-Fi access for 60 minutes, although the connection and coverage is quite weak.
How to move between terminals?
The airport has 4 terminals (T1, T2, T3, T4), open 24 hours a day and connected by a free shuttle bus, with departures every 20 minutes.
What to do in case of a long layover?
There are many stores and duty-free outlets (24 hours a day), restaurants, bars and cafes (some available 24 hours), mostly in terminals 2 and 3. In turn, the airport has VIP lounges (a couple of them open 24 hours a day) in terminals 2, 3 and 4, which are a great option for a connecting flight, a canceled flight, an early morning check-in or breakfast, buffet food, snacks, drinks and a relaxed atmosphere for rest or work.
What to do in case of lost luggage or belongings?
In case you lose any belongings inside the terminals, you can ask at the airport security office from 9:00 am to 5:00 pm or by phone at Tel +52 998 848 7200 ext. 21253. Only the direct owner of the lost item can make a claim and will be asked specific questions about the lost property.
What airlines serve the airport?
Travel abroad? Get an eSIM
Answers to frequently asked questions from passengers
How to get from the airport to the hotel zone of Cancun, Playa del Carmen or Tulum?
Shared minibuses are available from the airport to the main hotels in Cancun (USD27.45), Playa del Carmen (USD61.45) and Tulum (USD105.00). They are available 24 hours a day and reservations must be made in advance. The price is per person, so they are usually a good option for single travelers and couples.What is the cheapest way to get to downtown Cancun, Playa del Carmen or Tulum?
The ADO bus service departs every 20 minutes to the downtown terminal in Cancun (MXN$130.00), Playa del Carmen (MXN$250.00), Tulum (MXN$420.00) and other tourist areas of the Riviera Maya.Does the airport have currency exchange and banking services?
In addition to a bank, there are several currency exchange counters throughout the facility, as well as ATMs. Keep in mind that the exchange rate inside the airport is very low and ATMs charge high commissions. It is best to change just enough (have USD20.00 bills) or arrive with Mexican pesos.Is there free Wi-Fi access?
There is free Wi-Fi access for 60 minutes, although the connection and coverage is quite weak.How to move between terminals?
The airport has 4 terminals (T1, T2, T3, T4), open 24 hours a day and connected by a free shuttle bus, with departures every 20 minutes.What to do in case of a long layover?
There are many stores and duty-free outlets (24 hours a day), restaurants, bars and cafes (some available 24 hours), mostly in terminals 2 and 3. In turn, the airport has VIP lounges (a couple of them open 24 hours a day) in terminals 2, 3 and 4, which are a great option for a connecting flight, a canceled flight, an early morning check-in or breakfast, buffet food, snacks, drinks and a relaxed atmosphere for rest or work.What to do in case of lost luggage or belongings?
In case you lose any belongings inside the terminals, you can ask at the airport security office from 9:00 am to 5:00 pm or by phone at Tel +52 998 848 7200 ext. 21253. Only the direct owner of the lost item can make a claim and will be asked specific questions about the lost property.
For loss of checked baggage, you should contact your airline or go to their counter at the airport.
Is there a luggage storage service?
At this time, there are no left luggage offices inside the airport.How do I request a tax refund?
Service for non-resident passengers in Mexico. Tax Back modules are located in the sterile areas of Cancun Airport. In Terminal 2, it is located up the stairs, in front of the VIP lounges. In Terminal 3, it is located in the corridor leading to the waiting halls.
Each purchase ticket must exceed MXN$1200 and the tax refund will be made via electronic transfer 40 days after the date of departure from the country. Present copies of the immigration form, passport, boarding pass, invoices with VAT broken down and voucher of the purchases.
What is the parking fee at the airport?
Parking rates in Mexican pesos:Per hour: $36.00. After 6 hours, the daily rate applies.
Per day: $215.00.
The parking lot is located next to the main entrance of the airport.
Latest updates: June 17, 2024
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General Information
Departures
Arrivals
Car Hire
Facilities and Lounges
Transportation
Overnight Stay
Parking
Disabled Passengers
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Departures
Arrivals
Car Hire
Facilities and Lounges
Transportation
Overnight Stay
Parking
Disabled Passengers
Airlines
Arrivals
Car Hire
Facilities and Lounges
Transportation
Overnight Stay
Parking
Disabled Passengers
Airlines
Disabled Passengers
Airlines
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