Lounges, facilities and services (HER)

Vip Lounges at Heraklion airport (HER)

Which are the Vip lounges at Heraklion airport (HER) and how to access:

Heraklion Airport has several VIP lounges that offer a quiet and comfortable space for passengers before their flights. These lounges provide a variety of services including refreshments, internet access and rest areas.

Filoxenia Lounge (Extra Schengen)

• Location: After security and passport control, in the Extra Schengen boarding area, next to gate B11.
• Opening Hours: Open depending on the flight season, approximately from 11:00 am to 0:00 am.
• Services: Air conditioning, drinks (alcoholic and non-alcoholic), flight information, newspapers and magazines, Wi-Fi, TV, snacks.
• Access Conditions: Maximum stay of 3 hours. Access via membership (Priority Pass, LoungeKey, Diners Club).

Filoxenia Lounge (Intra Schengen)

• Location: After passport control, in the Intra Schengen boarding area, next to gate A1.
• Opening Hours: Open depending on the flight season, approximately from 6:30 am to 10:00 pm.
• Services: Air conditioning, drinks (alcoholic and non-alcoholic), flight information, newspapers and magazines, TV, Wi-Fi, refreshments.
• Access Conditions: Maximum stay of 3 hours. Access via membership (Priority Pass, LoungeKey, Diners Club, TAV Passport).

Goldair Handling Lounge

• Location: After security control, on the first floor.
• Opening Hours: Open depending on the flight season, approximately from 11:00 am to 0:00 am.
• Services: Computers, snacks, drinks, fax, TV, air conditioning, Wi-Fi.
• Access Conditions: Via memberships (Priority Pass, LoungeKey, Diners Club, LoungeMe, TAV Passport).

Facilities and other services

The airport terminal offers a variety of services to make passengers' waiting time more comfortable.

Finance and Connectivity

ATMs on the departures level and currency exchange bureaux, available before and after passport control and next to the baggage reclaim area.

The airport provides free Wi-Fi access in restaurant and Duty Free areas.

Food & Drink

You will find several options to eat and drink, including cafés, bars, a restaurant, and an ice cream parlour.

Shopping

The commercial offer includes a duty-free shop in the Schengen departures area, as well as gift shops, cosmetics, tobacco, press, and typical Cretan products such as olive oil and herbs.

Baggage

Baggage Wrapping: Available in the Departures area, ground floor, to protect your luggage with plastic film.

Left Luggage: The luggage storage service is available 24 hours in the car park.

Lost Property: You can start an enquiry by completing the online baggage claim form. Enquiries about delayed or lost baggage upon arrival must be directed to the ground handling companies operating with your airline (such as Goldair Handling, Swissport or Skyserv).

Other Services

Baby Care Room: Facilities equipped for hygiene and nappy changing.

Medical Centre: Available for basic assistance.

Post: Mailbox available in the terminal.