FAQs
Washington D.C.
(IAD) airport
Answers to the Frequently Asked Questions about Dulles airport - Washington D.C. (IAD)
What are the terminals, contact information and location?
What are today's scheduled Departures flights?
What are today's scheduled Arrivals flights?
What are the car rental companies that are at the airport?
What services, facilities and Lounges does the airport offer?
What are the transportation services?
Can I sleep at the airport and what hotels are there?
What are the parking options?
Which are the accessibility Services and Facilities?
What airlines serve the airport?
Travel abroad? Get an eSIM
The airport station, where you can board the Silver Line service, is located adjacent to Garage 1, across from the terminal's baggage claim area, and connects to the terminal via an underground pedestrian tunnel.
Metrorail's Silver Line service is the most convenient way to access downtown Washington DC by public transportation. The fare (which depends on the number of stops and time of day) is USD2.25-6.00 during peak hours and USD1.85-3.85 during the rest of the day.
On the other hand, Megabus buses go to Union Station (the central station), with a fare of USD19.00.
Uber and Lyft users will be able to meet their driver on the third curb, on the lower level, outside the baggage claim room, accessible through gates 2, 4 or 6, in zones 3A-3H. More information
Washington Flyer Taxi vehicles are available 24 hours a day on the lower level of the terminal, down the ramp to gates 2 or 6. The fare to Washington DC is USD65.00-73.00.
Free Wi-Fi access is available both in the terminal and in the concourses. Select the "FlyDulles" network and a splash screen will appear. Enter your mailing address and zip code, accept the terms and conditions, and then click "Connect".
SIM cards can be purchased at the following locations:
- Capitol City Ink: gates A5 (6:00 am - 9:00 pm) and C14 (24 hours)
- NBC4 Travel Store: gate D9 (6:00 am - 10:00 pm)
- Hudson News: gates A22 (7:00 am - 10:00 pm), C4 (5:30 am - 10:00 pm) and C28 (5:00 am - 9:30 pm)
- InMotion: gates C11 (7:00 am - 9:00 pm) and D19 (7:00 am - 9:30 pm)
The AeroTrain automatic train connects the main terminal to concourses A, B and C, with a travel time of less than 2 minutes between stations. Passengers arriving on most international flights do not use it because they must first clear U.S. Customs.
There are many duty-free stores and dining options (Dulles Gourmet Market, in baggage claim 14, is open 24 hours a day). The airport also offers a number of other amenities, including nursing rooms, chapel, spas, electronic charging outlets, children's play area and pet relief areas. There are also several VIP lounges with beverages, food, workstations and other services. If you have several hours of waiting time, you can choose to rest at the Marriott hotel located in front of the terminal.
If you forgot something on board the plane, you should contact your airline directly.
If, on the other hand, you have lost any of your belongings inside the terminal or concourses, contact the lost and found office, behind baggage claim 2, Monday through Friday between 8:00 am and 4:00 pm (Tel +1 703 572 8479), or complete the following form.
Due to Transportation Security Administration (TSA) security regulations, Dulles Airport does not currently provide a baggage storage area. Contact your airline to inquire if they will accept your checked baggage before regular hours.
The Cell Phone Lot, located on Autopilot Drive, is a passenger pick-up area with free parking for up to 1 hour. More information
There are several international currency exchange counters:
- Departures level/ticketing: east and west, on top of the escalators
- Concourses A/B: gate A32
- Concourse C: gates C8 and C12
- Concourse D: gate D16
- International arrivals: near the exit of the building, in front of the baggage check-in counters
As of June 1, 2023, all smoking areas are closed.
What are today's scheduled Departures flights?
What are today's scheduled Arrivals flights?
What are the car rental companies that are at the airport?
What services, facilities and Lounges does the airport offer?
What are the transportation services?
Can I sleep at the airport and what hotels are there?
What are the parking options?
Which are the accessibility Services and Facilities?
What airlines serve the airport?
Travel abroad? Get an eSIM
The airport station, where you can board the Silver Line service, is located adjacent to Garage 1, across from the terminal's baggage claim area, and connects to the terminal via an underground pedestrian tunnel.
Metrorail's Silver Line service is the most convenient way to access downtown Washington DC by public transportation. The fare (which depends on the number of stops and time of day) is USD2.25-6.00 during peak hours and USD1.85-3.85 during the rest of the day.
On the other hand, Megabus buses go to Union Station (the central station), with a fare of USD19.00.
Uber and Lyft users will be able to meet their driver on the third curb, on the lower level, outside the baggage claim room, accessible through gates 2, 4 or 6, in zones 3A-3H. More information
Washington Flyer Taxi vehicles are available 24 hours a day on the lower level of the terminal, down the ramp to gates 2 or 6. The fare to Washington DC is USD65.00-73.00.
Free Wi-Fi access is available both in the terminal and in the concourses. Select the "FlyDulles" network and a splash screen will appear. Enter your mailing address and zip code, accept the terms and conditions, and then click "Connect".
SIM cards can be purchased at the following locations:
- Capitol City Ink: gates A5 (6:00 am - 9:00 pm) and C14 (24 hours)
- NBC4 Travel Store: gate D9 (6:00 am - 10:00 pm)
- Hudson News: gates A22 (7:00 am - 10:00 pm), C4 (5:30 am - 10:00 pm) and C28 (5:00 am - 9:30 pm)
- InMotion: gates C11 (7:00 am - 9:00 pm) and D19 (7:00 am - 9:30 pm)
The AeroTrain automatic train connects the main terminal to concourses A, B and C, with a travel time of less than 2 minutes between stations. Passengers arriving on most international flights do not use it because they must first clear U.S. Customs.
There are many duty-free stores and dining options (Dulles Gourmet Market, in baggage claim 14, is open 24 hours a day). The airport also offers a number of other amenities, including nursing rooms, chapel, spas, electronic charging outlets, children's play area and pet relief areas. There are also several VIP lounges with beverages, food, workstations and other services. If you have several hours of waiting time, you can choose to rest at the Marriott hotel located in front of the terminal.
If you forgot something on board the plane, you should contact your airline directly.
If, on the other hand, you have lost any of your belongings inside the terminal or concourses, contact the lost and found office, behind baggage claim 2, Monday through Friday between 8:00 am and 4:00 pm (Tel +1 703 572 8479), or complete the following form.
Due to Transportation Security Administration (TSA) security regulations, Dulles Airport does not currently provide a baggage storage area. Contact your airline to inquire if they will accept your checked baggage before regular hours.
The Cell Phone Lot, located on Autopilot Drive, is a passenger pick-up area with free parking for up to 1 hour. More information
There are several international currency exchange counters:
- Departures level/ticketing: east and west, on top of the escalators
- Concourses A/B: gate A32
- Concourse C: gates C8 and C12
- Concourse D: gate D16
- International arrivals: near the exit of the building, in front of the baggage check-in counters
As of June 1, 2023, all smoking areas are closed.
What are today's scheduled Arrivals flights?
What are the car rental companies that are at the airport?
What services, facilities and Lounges does the airport offer?
What are the transportation services?
Can I sleep at the airport and what hotels are there?
What are the parking options?
Which are the accessibility Services and Facilities?
What airlines serve the airport?
Travel abroad? Get an eSIM
The airport station, where you can board the Silver Line service, is located adjacent to Garage 1, across from the terminal's baggage claim area, and connects to the terminal via an underground pedestrian tunnel.
Metrorail's Silver Line service is the most convenient way to access downtown Washington DC by public transportation. The fare (which depends on the number of stops and time of day) is USD2.25-6.00 during peak hours and USD1.85-3.85 during the rest of the day.
On the other hand, Megabus buses go to Union Station (the central station), with a fare of USD19.00.
Uber and Lyft users will be able to meet their driver on the third curb, on the lower level, outside the baggage claim room, accessible through gates 2, 4 or 6, in zones 3A-3H. More information
Washington Flyer Taxi vehicles are available 24 hours a day on the lower level of the terminal, down the ramp to gates 2 or 6. The fare to Washington DC is USD65.00-73.00.
Free Wi-Fi access is available both in the terminal and in the concourses. Select the "FlyDulles" network and a splash screen will appear. Enter your mailing address and zip code, accept the terms and conditions, and then click "Connect".
SIM cards can be purchased at the following locations:
- Capitol City Ink: gates A5 (6:00 am - 9:00 pm) and C14 (24 hours)
- NBC4 Travel Store: gate D9 (6:00 am - 10:00 pm)
- Hudson News: gates A22 (7:00 am - 10:00 pm), C4 (5:30 am - 10:00 pm) and C28 (5:00 am - 9:30 pm)
- InMotion: gates C11 (7:00 am - 9:00 pm) and D19 (7:00 am - 9:30 pm)
The AeroTrain automatic train connects the main terminal to concourses A, B and C, with a travel time of less than 2 minutes between stations. Passengers arriving on most international flights do not use it because they must first clear U.S. Customs.
There are many duty-free stores and dining options (Dulles Gourmet Market, in baggage claim 14, is open 24 hours a day). The airport also offers a number of other amenities, including nursing rooms, chapel, spas, electronic charging outlets, children's play area and pet relief areas. There are also several VIP lounges with beverages, food, workstations and other services. If you have several hours of waiting time, you can choose to rest at the Marriott hotel located in front of the terminal.
If you forgot something on board the plane, you should contact your airline directly.
If, on the other hand, you have lost any of your belongings inside the terminal or concourses, contact the lost and found office, behind baggage claim 2, Monday through Friday between 8:00 am and 4:00 pm (Tel +1 703 572 8479), or complete the following form.
Due to Transportation Security Administration (TSA) security regulations, Dulles Airport does not currently provide a baggage storage area. Contact your airline to inquire if they will accept your checked baggage before regular hours.
The Cell Phone Lot, located on Autopilot Drive, is a passenger pick-up area with free parking for up to 1 hour. More information
There are several international currency exchange counters:
- Departures level/ticketing: east and west, on top of the escalators
- Concourses A/B: gate A32
- Concourse C: gates C8 and C12
- Concourse D: gate D16
- International arrivals: near the exit of the building, in front of the baggage check-in counters
As of June 1, 2023, all smoking areas are closed.
Which are the accessibility Services and Facilities?
What airlines serve the airport?
Travel abroad? Get an eSIM
The airport station, where you can board the Silver Line service, is located adjacent to Garage 1, across from the terminal's baggage claim area, and connects to the terminal via an underground pedestrian tunnel.
Metrorail's Silver Line service is the most convenient way to access downtown Washington DC by public transportation. The fare (which depends on the number of stops and time of day) is USD2.25-6.00 during peak hours and USD1.85-3.85 during the rest of the day.
On the other hand, Megabus buses go to Union Station (the central station), with a fare of USD19.00.
Uber and Lyft users will be able to meet their driver on the third curb, on the lower level, outside the baggage claim room, accessible through gates 2, 4 or 6, in zones 3A-3H. More information
Washington Flyer Taxi vehicles are available 24 hours a day on the lower level of the terminal, down the ramp to gates 2 or 6. The fare to Washington DC is USD65.00-73.00.
Free Wi-Fi access is available both in the terminal and in the concourses. Select the "FlyDulles" network and a splash screen will appear. Enter your mailing address and zip code, accept the terms and conditions, and then click "Connect".
SIM cards can be purchased at the following locations:
- Capitol City Ink: gates A5 (6:00 am - 9:00 pm) and C14 (24 hours)
- NBC4 Travel Store: gate D9 (6:00 am - 10:00 pm)
- Hudson News: gates A22 (7:00 am - 10:00 pm), C4 (5:30 am - 10:00 pm) and C28 (5:00 am - 9:30 pm)
- InMotion: gates C11 (7:00 am - 9:00 pm) and D19 (7:00 am - 9:30 pm)
The AeroTrain automatic train connects the main terminal to concourses A, B and C, with a travel time of less than 2 minutes between stations. Passengers arriving on most international flights do not use it because they must first clear U.S. Customs.
There are many duty-free stores and dining options (Dulles Gourmet Market, in baggage claim 14, is open 24 hours a day). The airport also offers a number of other amenities, including nursing rooms, chapel, spas, electronic charging outlets, children's play area and pet relief areas. There are also several VIP lounges with beverages, food, workstations and other services. If you have several hours of waiting time, you can choose to rest at the Marriott hotel located in front of the terminal.
If you forgot something on board the plane, you should contact your airline directly.
If, on the other hand, you have lost any of your belongings inside the terminal or concourses, contact the lost and found office, behind baggage claim 2, Monday through Friday between 8:00 am and 4:00 pm (Tel +1 703 572 8479), or complete the following form.
Due to Transportation Security Administration (TSA) security regulations, Dulles Airport does not currently provide a baggage storage area. Contact your airline to inquire if they will accept your checked baggage before regular hours.
The Cell Phone Lot, located on Autopilot Drive, is a passenger pick-up area with free parking for up to 1 hour. More information
There are several international currency exchange counters:
- Departures level/ticketing: east and west, on top of the escalators
- Concourses A/B: gate A32
- Concourse C: gates C8 and C12
- Concourse D: gate D16
- International arrivals: near the exit of the building, in front of the baggage check-in counters
As of June 1, 2023, all smoking areas are closed.
What airlines serve the airport?
Travel abroad? Get an eSIM
The airport station, where you can board the Silver Line service, is located adjacent to Garage 1, across from the terminal's baggage claim area, and connects to the terminal via an underground pedestrian tunnel.
Metrorail's Silver Line service is the most convenient way to access downtown Washington DC by public transportation. The fare (which depends on the number of stops and time of day) is USD2.25-6.00 during peak hours and USD1.85-3.85 during the rest of the day.
On the other hand, Megabus buses go to Union Station (the central station), with a fare of USD19.00.
Uber and Lyft users will be able to meet their driver on the third curb, on the lower level, outside the baggage claim room, accessible through gates 2, 4 or 6, in zones 3A-3H. More information
Washington Flyer Taxi vehicles are available 24 hours a day on the lower level of the terminal, down the ramp to gates 2 or 6. The fare to Washington DC is USD65.00-73.00.
Free Wi-Fi access is available both in the terminal and in the concourses. Select the "FlyDulles" network and a splash screen will appear. Enter your mailing address and zip code, accept the terms and conditions, and then click "Connect".
SIM cards can be purchased at the following locations:
- Capitol City Ink: gates A5 (6:00 am - 9:00 pm) and C14 (24 hours)
- NBC4 Travel Store: gate D9 (6:00 am - 10:00 pm)
- Hudson News: gates A22 (7:00 am - 10:00 pm), C4 (5:30 am - 10:00 pm) and C28 (5:00 am - 9:30 pm)
- InMotion: gates C11 (7:00 am - 9:00 pm) and D19 (7:00 am - 9:30 pm)
The AeroTrain automatic train connects the main terminal to concourses A, B and C, with a travel time of less than 2 minutes between stations. Passengers arriving on most international flights do not use it because they must first clear U.S. Customs.
There are many duty-free stores and dining options (Dulles Gourmet Market, in baggage claim 14, is open 24 hours a day). The airport also offers a number of other amenities, including nursing rooms, chapel, spas, electronic charging outlets, children's play area and pet relief areas. There are also several VIP lounges with beverages, food, workstations and other services. If you have several hours of waiting time, you can choose to rest at the Marriott hotel located in front of the terminal.
If you forgot something on board the plane, you should contact your airline directly.
If, on the other hand, you have lost any of your belongings inside the terminal or concourses, contact the lost and found office, behind baggage claim 2, Monday through Friday between 8:00 am and 4:00 pm (Tel +1 703 572 8479), or complete the following form.
Due to Transportation Security Administration (TSA) security regulations, Dulles Airport does not currently provide a baggage storage area. Contact your airline to inquire if they will accept your checked baggage before regular hours.
The Cell Phone Lot, located on Autopilot Drive, is a passenger pick-up area with free parking for up to 1 hour. More information
There are several international currency exchange counters:
- Departures level/ticketing: east and west, on top of the escalators
- Concourses A/B: gate A32
- Concourse C: gates C8 and C12
- Concourse D: gate D16
- International arrivals: near the exit of the building, in front of the baggage check-in counters
As of June 1, 2023, all smoking areas are closed.
Latest updates: August 04, 2024
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