Madrid Barajas airport (MAD)

Adolfo Suárez Madrid-Barajas Airport (MAD), opened on 22 April 1931, is Spain’s main airport and one of the most important hubs in Europe. It operates an extensive network of domestic, international, and intercontinental flights to destinations worldwide.

Official Website: Aena - Madrid-Barajas

Telephone: +34 913 211 000

Social Media:

Terminals

There are 4 passenger terminals (T1, T2, T3, T4), open 24 hours a day.

Inter-terminal connection: The terminals are interconnected and linked to the low-cost car park by the free Bus Tránsito shuttle service, operating every 5–20 minutes, with a total journey time of 10–15 minutes. In addition, a free bus connects Terminal 1 with Terminal 4 Satellite on request (exclusively for passengers with a boarding pass), with a travel time of 3–4 minutes.

• T1: Gates A, B, C. International flights (Schengen and non-Schengen) and some low-cost airlines.
• T2: Gates C and D. Domestic and Schengen flights.
• T3: Gates E and F. Mainly Schengen flights.
• T4: Gates H, J, K, M and S. Hub for Iberia and oneworld, international and intercontinental flights.

Annual Traffic (2024): 66.2 million passengers.

Information Points

There are numerous information desks and interactive screens throughout the terminals. Volunteers in green uniforms provide assistance to travellers. Tourist offices are located on the ground floor of Terminals 1, 2 and 4, available from 8:00 am to 8:00 pm (Tel +34 915 787 810 / 902 100 007).

 Location

The airport is located in the Barajas district, 12 km (7.5 miles) northeast of the centre of Madrid.

Facilities for passengers with special needs

The airport offers an assistance service for persons with reduced mobility (PRM) or disabilities, as well as special care for unaccompanied minors, to facilitate their stay before and after the flight. This service is mandatory and free of charge at all European airports to ensure equal opportunities.

Assistance Service for Persons with Reduced Mobility (PRM)

Description: This service is aimed at passengers whose mobility is limited due to a physical or mental disability (sensory or mobility-related, permanent or temporary), advanced age, or any other condition requiring special attention. The service does not provide custody, and minors or non-self-sufficient persons must travel accompanied.

Request: You must inform your airline, travel agency, or tour operator of your specific needs at least 48 hours before your flight, or when purchasing your ticket. Additionally, you can make the reservation through the official Aena website or app.

Arrival at the airport: It is recommended to arrive two and a half hours before the flight departure. You should notify your arrival at your airline's check-in desk or using the information kiosks, where assistance staff will meet you.

Meeting points: The airport has several meeting points, both inside and outside the terminals (car parks, arrivals pavements, check-in areas), clearly signposted, where you can contact the assistance staff. From there, they will accompany you to your seat on the plane and vice versa.

Assistance Dogs

Accredited assistance dogs can travel in the aircraft cabin at no additional cost.

Parking for Persons with Reduced Mobility

The airport provides parking spaces reserved for persons with reduced mobility, clearly signposted and close to pedestrian access to the terminals.

Unaccompanied Minors

Most airlines offer an escort service for unaccompanied minors, generally between 5 and 12 years old, from check-in to arrival at the destination.

Assistance for Specific Disabilities

Hearing impairment: Accessible information desks and hearing loops are available.

Visual impairment: An individualised service is offered to passengers with visual disabilities, providing flight status updates via mobile messages, as well as Braille leaflets.