Milan Malpensa airport (MXP)

Milan-Malpensa Airport (MXP), opened on 21 November 1948, is the second busiest airport in Italy and one of the main connection hubs for international flights in Europe. It operates domestic and international flights to destinations in Europe, Africa, the Americas, the Middle East and Asia. It is a key hub for northern Italy.

Official Website: milanomalpensa-airport.com

Telephone: +39 02 23 23 23

Social Media:

Terminals

The airport has two passenger terminals (Terminal 1 and Terminal 2), open 24 hours a day.

• Terminal 1: This is the main and largest terminal. It is divided into boarding areas A (domestic and intra-Schengen flights) and B/C (non-Schengen and intercontinental flights).
• Terminal 2: Used predominantly by the airline easyJet and its low-cost flights.

Connection Between Terminals

Connection between the terminals is provided through two options:

• Shuttle bus: Free service operating 24 hours a day. The bus departs every 15 minutes during the day and every 30 minutes at night (2:00 am to 4:00 am).
• Malpensa Express train: The rail connection is available with the Malpensa Express service every day. It is free for passengers holding a valid plane ticket.

Annual Traffic (2024): 28.9 million passengers.

Information Points

There are general information desks located on the ground floor (arrivals) of both terminals. In Terminal 1, you will also find assistance points on the first and second floors (departures/check-in). Customer service staff are available to assist passengers with information on flights, airport services and transport.

 Location

The airport is located in the municipality of Ferno, in the province of Varese, 49 km (30 miles) northwest of Milan.

Parking services at Milan Malpensa airport (MXP)

The airport offers a wide range of parking options to meet the needs of all travellers, from short stays for dropping off or picking up passengers to long-term parking.

Main car parks

• P1 Long Term: Ideal for long stays. Offers both uncovered and covered spaces, located a 4-minute walk from Terminal 1.
• P2 Executive: Directly connected to Terminal 1, this covered car park is ideal for business trips or short to medium stays. It includes premium areas such as Top Car and Genius with exclusive services.
• P3 Express: An uncovered car park located 3 minutes on foot from Terminal 1, suitable for short and medium stays.
• P4 Holiday: Offers uncovered and covered spaces, connected to Terminal 1 by a covered pedestrian walkway, ideal for travellers on non-Schengen flights.
• P5 Easy: A car park in front of Terminal 2, ideal for those flying with easyJet. Free shuttle connection to Terminal 1.
• P6 Smart: Offers uncovered and covered spaces near Terminal 2, with free connection to Terminal 1.

It is advisable to book your parking space in advance, especially during peak periods, through the official website: Book Parking.

Passenger drop-off and pick-up

• Area 10 Minuti: A controlled traffic area with free access that allows a maximum stay of 10 minutes to drop off or pick up passengers. An electronic system records the vehicle’s entry and exit times. Exceeding this limit results in a penalty.
• Short-Stay Parking: For stays longer than 10 minutes but still short in duration, specific spaces are available at Terminals 1 and 2 with hourly rates.

Free waiting area

A designated free waiting area is available for those needing to wait for a flight’s arrival at no cost. This area is ideal for drivers waiting for their passengers, allowing them to enter the airport once the passengers are ready to be picked up.

• Location: A few minutes from Terminals 1 and 2, with easy access to the SS336.
• Services: The area is equipped with surveillance cameras and allows a maximum waiting time of 60 minutes.

Facilities for passengers with special needs

Malpensa Airport is committed to accessibility and offers a range of services and facilities for passengers with reduced mobility and other special needs. It is essential that passengers inform their airline or travel agency about their specific requirements at least 48 hours before their arrival.

Assistance for passengers with reduced mobility

The airport provides specialised assistance to ensure a comfortable and safe journey. This assistance includes:

• Trained staff available to accompany and assist passengers from their arrival at the airport to the boarding gate, and vice versa.
• Wheelchairs available for use within the premises.
• Call points (SOS Columns) located at entrances and car parks to request immediate assistance.
• Tactile paths for visually impaired passengers and Braille signage in key areas.
• Accessible lifts and ramps throughout the facilities.
• Adapted and accessible toilets for people with disabilities in both terminals.
• Reserved parking spaces near the terminals.

Assistance can be requested when booking the flight or, at the latest, 48 hours before departure through the airline or travel agency.

Unaccompanied minors

Minors travelling without an accompanying adult (generally between 4 and 14 years old, although this may vary depending on the airline) are escorted by airline staff from check-in to handover to the guardian at the destination. It is necessary to check with the airline for the applicable requirements and fees for this service.

Autism Project: Travelling Calmly

The airport also participates in the "Autism Project: Travelling Calmly" (Autismo: in viaggio con me), an initiative designed to make the travel experience easier for people with autism and their families. The aim is to reduce stress and anxiety associated with the airport environment.

• Visual guide: A downloadable guide with images and pictograms describing the various steps of the travel process (check-in, security checks, boarding, etc.) is available, helping people with autism anticipate and understand what will happen.
• Trained staff: Airport staff have received specific training to understand and meet the needs of passengers with autism, offering supportive and understanding assistance.
• Fast Track: Option to access a fast lane at security checkpoints to minimise waiting times and exposure to intense stimuli.

For more information about this project and to access the visual guide, you can visit the dedicated section on the airport’s website: Autism Project.