Natal airport (NAT)

Official Website: natal-airport.com.br

Information Phone: +55 84 3343 6060.

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Terminal

The airport operates with a single large and modern passenger terminal, designed to handle a high flow of tourists.

Operating hours: The terminal remains open 24 hours.

Annual Passenger Traffic: Approximately 2 million passengers traveled through its facilities during the year 2024.

Information Points

There is an information desk located in the public area of the terminal, available to assist passengers. Additionally, Zurich Airport staff (identified by vests) typically circulate throughout the premises to provide guidance.

 Location

The airport is located in the municipality of São Gonçalo do Amarante, 40 km (25 miles) west of Natal.

Parking services at Natal airport (NAT)

Sectors:
The parking area has approximately 1,500 spaces, divided into:

• Covered Sector: Spaces with shading structures (awning), ideal for protecting the vehicle from the region's intense sun.
• Uncovered Sector: Open-air spaces, generally with more economical rates for long stays.

Tolerance (Drop-off):
There is a 15-minute grace period at no cost. This time is intended exclusively for quick passenger pick-up and drop-off. If this limit is exceeded, the full rate will be charged from the moment of entry.

Payment Methods:
Payment must be made before removing the vehicle. It can be paid at the self-service kiosks (totems) distributed throughout the terminal (cash and cards) or through mobile payment apps indicated on-site.

Official rates (Zurich Airport Brasil)

Facilities for passengers with special needs

Natal International Airport (NAT) features modern and accessible infrastructure, managed by Zurich Airport Brasil. The facilities comply with ANAC regulations (Resolution 280) to ensure safe and autonomous transit for people with reduced mobility and special needs.

Reduced Mobility

The terminal is spacious and features ramps, elevators, escalators, adapted telephones, and accessible restrooms in all areas.

Boarding and Disembarking:
Most flights use boarding bridges (jet bridges). For operations at remote positions, the airport uses Ambulifts (lift vehicles known as "Mamuth"), which allow for safe boarding and disembarking from the aircraft without the need to use stairs.

Requesting Assistance:
It is the airline's responsibility to provide wheelchairs and personal assistance. This service must be requested at the time of booking or at least 48 hours before the flight.

Hidden Disabilities

Sunflower Lanyard: The airport recognizes the use of the "Sunflower Lanyard." This badge allows staff to discreetly identify passengers with non-visible disabilities (autism, anxiety, dementia), providing them with more patience, support, and guidance during airport processes.

Priority by Law

In Brazil, preferential service is a right guaranteed by law. Priority is given in check-in, security screening, and boarding lines to:

• People over 60 years old.
• Pregnant and breastfeeding women.
• People with infants (under 2 years old).
• People with reduced mobility or obesity.

Families

For the comfort of those traveling with babies, the airport provides baby care rooms (fraldários) equipped with changing tables and nursing chairs, located in both the public area and the departure lounge.