Krakow airport (KRK)

John Paul II International Airport Kraków-Balice (KRK), opened on 28 February 1964, is the second most important airport in Poland and the country’s main regional airport. It serves as a vital transport hub for southern Poland, operating domestic and international flights to major destinations across Europe, the Middle East, North Africa and the United States.

Official Website: krakowairport.pl

Telephone: +48 12 295 5800 / +48 801 055 000

Social Media:

Terminals

The airport operates a modern, unified main passenger terminal, which remains open 24 hours a day. The building is internally divided to manage different traffic flows:

• Level 0 (Ground Floor): Dedicated to arrivals, for both Schengen and non-Schengen flights.
• Level 1 (Upper Floor): Departures area housing the check-in counters and security screening.

Annual Traffic (2025): 13.2 million passengers.

Information Desks

Information desks are located in the check-in area (upper floor) and in the arrivals hall (ground floor), and are available during flight operating hours. In addition, a tourist information centre (“InfoKraków”) is located on the ground floor, providing assistance with transport and regional attractions.

 Location

The airport is located in the village of Balice, 11 km (6.8 miles) west of Kraków city centre.

Parking services at Krakow airport (KRK)

The airport offers an organised parking infrastructure designed to accommodate both short stops and long-term stays. All parking areas are within walking distance of the terminal, eliminating the need for internal shuttle transport.

Multi-storey Car Park (P1)

This is the most convenient and closest option, located directly in front of the terminal building. This covered, multi-level car park is connected to the terminal via a pedestrian walkway on level 1.

• Recommended use: Short- and medium-term stays, or for travellers who prioritise convenience and vehicle protection.
• Electric charging: Level 0 is equipped with charging stations for electric vehicles.
• Accessibility: Reserved parking spaces for passengers with reduced mobility are available near lifts and main access points.

Surface Car Parks (P2 and P3)

These are open-air areas located just a few minutes’ walk from the terminal. The P2 area is adjacent to the multi-storey car park, while P3 is situated slightly further away.

• Recommended use: Extended or long-term stays (several days or weeks), offering more competitive rates than covered parking.

Kiss & Fly (Short Stay)

Located directly in front of the terminal entrances, this area is intended exclusively for quick drop-off and pick-up of passengers and luggage.

Courtesy rule: The first 8 minutes of parking are free of charge. If this time is exceeded, charges apply in 10-minute increments.

Reservations and Payments

To secure a parking space and access preferential rates, it is recommended to make an advance booking via the official parking portal.

Payment methods: Automatic payment machines are available in the P1 building and in the surface parking areas, accepting cash (PLN) and credit or debit cards.

Facilities for passengers with special needs

Kraków Airport is committed to universal accessibility, offering adapted infrastructure and specialised services to ensure that all travellers, regardless of their physical abilities or special needs, enjoy a smooth and safe transit experience.

Assistance for Passengers with Reduced Mobility (PRM)

The airport features the Blue Path system, a clearly signposted route marked by floor lines and strategically placed assistance points that facilitate movement throughout the terminal. To ensure optimal assistance, passengers are advised to inform their airline or travel agency of their specific needs at least 48 hours before the flight.

• Help Points: Call points (blue and yellow) are available in car parks, at bus stops, the railway station and near the terminal entrances.
• Infrastructure: The terminal is equipped with lifts, ramps, adapted toilets, telephones at accessible height and priority check-in counters.

Hidden Disabilities

The airport participates in the international Hidden Disabilities Sunflower programme. Passengers with non-visible disabilities (such as autism, hearing loss or anxiety disorders) may request a Sunflower lanyard at the airport information desks. This discreet identifier allows staff to recognise that the passenger may require additional time, patience or specific assistance during airport procedures and security checks.

Unaccompanied Minors

An escort service is available for children travelling alone (generally between 5 and 12 years of age, although this may vary by airline). Airport and airline staff supervise the child from check-in, through security controls, to boarding and handover to an authorised adult at the destination.

Travelling with Animals

The airport allows the transit of pets and assistance dogs in accordance with health and safety regulations.

• Assistance Dogs: Guide and service dogs are permitted access to all areas of the terminal at no additional cost.
• Relief Area: A designated pet relief area is located outdoors, near the P2 car park, and is equipped to meet animals’ needs before or after the flight.
• Requirements: Animals must have a microchip, a European pet passport and a valid rabies vaccination.