List of Airlines at (SUB) airport
The following is a list of airlines serving Surabaya airport (SUB)
Terminal 1
Airfast IndonesiaBatik Air (Tel +62 31 503 6111 / 7111)
Citilink (Tel +63 31 867 5660 / 6616)
Garuda Indonesia (Tel +62 31 545 7273 / 546 8505 / 532 1640 / 534 4999)
Lion Air (Tel +62 31 503 6111 / 7111)
NAM Air (Tel +62 31 549 1777)
Pelita Air
Sriwijaya Air (Tel +62 31 549 1777)
Super Air Jet
Terminal 2
Batik Air (Tel +62 31 503 6111 / 7111)Cathay Pacific (Tel +62 1803 852 9072 / 780 3852 9072 / 31 869 0882)
China Southern Airlines
Garuda Indonesia (Tel +62 31 545 7273 / 546 8505 / 532 1640 / 534 4999)
Indonesia AirAsia (Tel +62 31 868 4564 / 21 21 2927 0999)
Jetstar Asia (Tel +62 21 2555 6333)
Lion Air (Tel +62 31 503 6111 / 7111)
Malaysia Airlines
Royal Brunei Airlines (Tel +62 31 535 6377 / 6166)
Saudia
Scoot
Singapore Airlines (Tel +62 31 531 9218 / 9214)
Latest updates: March 17, 2025
What do you have to arrange with the airline?
Many passengers do not know who to consult or make a claim to some doubts that arise before or after traveling, or any inconvenience that may occur.
Listed below are topics that need to be consulted, coordinated or resolved directly with the airline.
Check in procedure
Documentation and visa required
Baggage weight limits, restricted and prohibited Items
Baggage and excess billing rates
Requirements for minors traveling alone or without parents
Special passengers needing prior coordination with the airline: people with disabilities, reduced mobility and pregnant women
Lost, delayed or damaged baggage reclaim
Possible flight's changes of date or cancellations
Confirmation of flight schedules (departures or arrivals)
Flight status report (for possible delays, cancellations, rescheduling)
In case your airline reschedules your flight, coordinate with the company for possible compensation, due to extra nights accomodation, food, flight connection lost, etc.
Remember that it is always advisable to have a traveler's assistance insurance, in case the airline does not respond to any inconvenience that might happen (baggage lost or damaged, cancellation or flight delay, etc.)
Booking accommodation
General Information
Departures
Arrivals
Car Hire
Facilities and Lounges
Transportation
Hotels
Parking
Disabled Passengers
FAQs
Departures
Arrivals
Car Hire
Facilities and Lounges
Transportation
Hotels
Parking
Disabled Passengers
FAQs
Arrivals
Car Hire
Facilities and Lounges
Transportation
Hotels
Parking
Disabled Passengers
FAQs
Disabled Passengers
FAQs
FAQs
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